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ACMER Shipping Policy

The following days are all business days.
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
  • About Import Taxes: Any package sent to the US or EU countries is tax-free and you don't have to pay import taxes.
According to the customs policy of your country/region, any parcels sent to non-EU countries and non-US will need to handle customs duties and customs clearance by yourself! ! !
  • About Shipping Range: If delivery is not available in your country, please contact us at support@acmer3d.com.

Country or region

Shipping method 

Shipping time

Shipping Costs

Shipping from US warehouse

United States (most states)

FedEx/DHL/USPS

3-7 days 

Free

Shipping from Canada warehouse

Canada

FedEx/DHL/USPS

3-7 days 

Free

Shipping from Europe warehouse（Free UK shipping, pay customs duties by yourself.）

Austria

DHL/UPS 

3-7 days 

Free

Belgium

DHL/UPS 

3-7 days 

Free

Bulgaria

DHL/UPS 

3-7 days 

Free

Croatia

DHL/UPS 

3-7 days 

Free

Czech Republic

DHL/UPS 

3-7 days 

Free

Denmark

DHL/UPS 

3-7 days 

Free

Estonia

DHL/UPS 

3-7 days 

Free

Finland

DHL/UPS 

3-7 days 

Free

France

DHL/UPS 

3-7 days 

Free

Germany

DHL/UPS 

3-7 days 

Free

Greece

DHL/UPS 

3-7 days 

Free

Hungary

DHL/UPS 

3-7 days 

Free

Ireland

DHL/UPS 

3-7 days 

Free

Italy

DHL/UPS 

3-7 days 

Free

Latvia

DHL/UPS 

3-7 days 

Free

Lithuania

DHL/UPS 

3-7 days 

Free

Luxembourg

DHL/UPS 

3-7 days 

Free

Malta

DHL/UPS 

3-7 days 

Free

Netherlands

DHL/UPS 

3-7 days 

Free

Poland

DHL/UPS 

3-7 days 

Free

Portugal

DHL/UPS 

3-7 days 

Free

Romania

DHL/UPS 

3-7 days 

Free

Slovakia

DHL/UPS 

3-7 days 

Free

Slovenia

DHL/UPS 

3-7 days 

Free

Spain

DHL/UPS 

3-7 days 

Free

Sweden

DHL/UPS 

3-7 days 

Free

Shipping from China warehouse

Brazil

4PX/FedEx/Yunexpress

15-20 days 

$180

Peru

4PX/FedEx/Yunexpress

15-20 days 

$180

Columbia

4PX/FedEx/Yunexpress

15-20 days 

$180

Mexico

4PX/FedEx/Yunexpress

15-20 days 

$180

Canada

4PX/FedEx/Yunexpress

8-10 days 

$15（Some accessories）

Australia

4PX/FedEx/Yunexpress

8-11 days 

$80

New Zealand

4PX/FedEx/Yunexpress

8-11 days 

$80

NOTE: We are not responsible for shipping carrier delays.


Invalid address, customs clearance procedures, bad weather or other reasons will cause delivery time to be longer than expected.

  • Fast and Friendly

    Support

  • Free Shipping

    to US and Europe

  • Secure Online

    Payment

  • 12 months 

    warranty policy

acmer laser engrave

Order Process

  • 01.

    Orders are processed in 3-5 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 5-7 business days of their arrival in stock.

  • 02.

    Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact support@acmer3d.com for confirmation.

  • 03.

    If you have any questions about your order, please contact us right away at support@acmer3d.com We will be unable to make changes to your order once it has been shipped.

  • 04.

    Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Is it free shipping?

We ship free within US and Europe, please see our shipping schedule for details.

How long does it take to receive my order?

Your order will be shipped by one of these courier services, depending on your shipping address:
  • Ship From US: FedEx, USPS
  • Ship From Europe: DHL, UPS
  • Ship From China: 4PX, FedEx

How will my order be shipped?

Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our
delivery options table.

My order has already been shipped but I need to update the address. What should I do?

Please contact us at support@acmer3d.com as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

Contact Us

  • Address:

    5th Floor, Building 1, Shanhai Science Park, No. 6 Zhongyu Avenue, Longhua, Shenzhen, Gunagdong, 518110

  • Phone:

    +86 15986525851

  • Email:

    support@acmer3d.com

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