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If the order has been delivered, returns must be made within 30 days of the date of delivery. You are required to provide the original receipt and pay the refund service fee and return shipping fee.
Important:
For items that arrive damaged or defective, you must provide supporting video/photos proving that the item arrived damaged or faulty. If the customer refuses or fails to provide photos/video of the damaged/broken item, this return will be considered a "Buyer's Remorse".
US and EU countries
Machine
Unopened
15%
US and EU countries
Machine
Opened or Used
30%
US and EU countries
Accessories
Unopened
15%
US and EU countries
Accessories
Opened or Used
30%
US and EU countries
Software Gcode
Returns are not supported
Australia, Russia, UK, Canada, Mexico or other countries
Machine
Unopened
30%
Machine
Opened or Used
40%
Accessories
Unopened
30%
Accessories
Opened or Used
40%
Software Gcode
Returns are not supported
40%
NOTE:
Please feel free to drop us an email at support@acmer3d.com.